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Audienze is a visual and interactive tool that helps teams manage any type of task and workflow in a guided, safe and productive way.

It optimizes the tasks and activities of the team through processes guided in a simple and centralized way, saving time and reducing business costs by 30%, since it allows streamlining and automating the routine tasks of a company, such as the management of product returns, vacation requests, approval of invoices or registration of new employees.

Manages the resolution of incidents, requests and support, through the integrated ticket system, which depending on their type may be automatically assigned to the person responsible, until completing the different states, being finalized once the tasks have been completed. corresponding tasks assigned to the ticket.

Easily and interactively create multidimensional reports and personalized dashboards with all the data available on the platform. Perform statistical analysis and reporting from one place and in real time to help you make better decisions.

It is applicable to any department and allows integration with other external tools and CRMs such as SAP, SalesForce, ZenDesk, Sage X3, HubSpot, Oracle or Microsoft Dynamics. The tool also allows you to manage team communications through different channels (E-mail, SMS, WhatsApp, push or burofax notifications), by using preconfigured templates or creating your own communications.

The tool will be able to manage both sending and requesting information through forms with dynamic fields and predefined answers, which can trigger tasks or actions automatically based on the user's answers.

Automated actions or Workflows act as responses to events allowing employees to be assigned tasks automatically, so any new employee will be productive from day one. In addition, it can be used by non-technical personnel, which will provide you with instant productivity.

Define processes once and work forever.

More info at: https://www.audienze.es