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Comprehensive Complaint Redressal System (CCRS) Complaint management mobile app is an enterprise solution that facilitates JAN (JABALPUR APNA NIGAM) authorities with visibility to complaints assigned to them and update complaint status on real-time basis.This app enhances the user-delight and facilitates complaint redressal team with benefits of mobile computing capabilities. This app shall have features:
- Secured user authentication and login
- View allocated Complaint details
- View any captured images for the problem site during complaint registration by citizen
- Real-time complaint status check and update (Close, WIP, On-hold)
- Complaint SLA notification with distinguished colour codes