Emergency Box play online

Emergency Box is an app that revolutionizes after-sales service management.
It allows you to significantly reduce travel costs and offers an effective and timely system for solving technical problems.

Operation:
The customer opens the ticket which is displayed in real time by the hotliner by means of a push notification and an e-mail
The hotliner contacts the customer in video call or in chat for the exchange of information on the problem: photos, videos, files.
Once the problem has been identified, the hotliner decides on the method of intervention: sending spare parts, a guided instruction or sending the technician.
The ticket is closed and archived with the entire intervention history.
Benefits for the producer:
Significant savings on warranty work
Optimization of non-warranty interventions
Creation of a new source of revenue based on the reporting of the interventions (invoicing based on the tickets created and the time taken by the hotliner)
Service reporting with cost and revenue quantification
Customer benefits:
Savings on intervention costs in case of non-warranty service
Direct contact with the manufacturer
Real-time assistance throughout working hours

Features: Available in Android and IOS versions.
Intuitive and easy to use.