CDA - One Window Facilitation play online

CDA application is responsible to provide multiple services for case processing, wherein the core module is One Window Operation (OWO) from where the case shall be initiated. All the services provided at OWO shall be automated as per the CDA requirements. OWO application is developed to automate manual services and processes in different modules wherever required respectively. Proposed solution shall also provide an online appointment scheduler, which will enable the applicants to fix appointments for their case registration. The solution shall also keep the applicants updated on their cases by providing them system generated updates.
Proper consoles and interfaces shall be created for each authorized entity who is actively involved and participated in different kinds of case processing i.e.
User management (applicant signup)
Senior management at directorate/departmental level
File processing & tracking
Case inquiries & reporting
Dashboard for each case updated status and tracking
Case logs.